Two people walks in an open landscape near the sea towards a car with Thule roof racks.

Return policy

Thule takes quality seriously. If you are not satisfied with your purchase and need to return an item, please see our Return policy and Return instructions below. For any damaged or defective product please consult our Thule Guarantee.


30-day free returns


  • Original shipping charges not refundable
  • Refund issued after return is received
  • Some items are not eligible
Terms of the Thule return policy

Return instructions

1. Pre-paid shipping label

Click "Start a return" below to obtain a return ID and pre-paid shipping label

2. Pack your item or items

Securely pack the item(s) in the original shipping cartons with original packaging.

3. Send the return

Take the package(s) to any FedEx - Package delivery, pickup and drop off locations

4. Get your refund

Please allow 3-5 business days* for our warehouse to process your returned package(s) upon arrival.

Terms of the Thule return policy

  • Returns and refunds are only accepted on items purchased via Thule.com.
  • For items not purchased from Thule.com, please contact the purchase location to review its return policy and procedure.
  • Items must be returned within 30 days of delivery date, in new condition, in original packaging, and with all included accessories.
  • Free shipping: Thule will provide a pre-paid FedEx label for all thule.com returns.
  • Original shipping charges are not refundable
  • A refund will be sent to the credit/debit card issuing bank within 5 business days of receipt of the returned package(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Not eligible for returns

  • Discount code orders (unless otherwise stated)
  • Sale section orders
  • Spare parts, keys, locks
  • Cargo boxes
  • Hard-sided bike travel cases
  • Rooftop tents
  • Awnings
Start a return
Warranty form